Last Updated: 26/06/2026
Thank you for shopping with RIGHT CLUB 24 PRIVATE LIMITED. We strive to provide high-quality fitness, gym, sports, outdoor, and recreational equipment along with a reliable shopping experience. Please read this Refund & Returns Policy carefully before placing an order.
1. Eligibility for Returns
We accept return requests under the following conditions:
a. Damaged or Defective Products
You may request a return or replacement if:
The product is received in a damaged or defective condition.
The product is not functioning as intended upon delivery.
The issue is reported within 7 days of delivery.
Clear photographs or an unboxing video are provided as proof.
b. Incorrect Product Delivered
If you receive the wrong product:
Report the issue within 48 hours of delivery.
The product must be unused and in its original packaging.
All accessories, manuals, labels, and tags must be intact.
2. Non-Returnable Items
The following items are not eligible for return or refund:
Products damaged due to misuse, negligence, improper installation, or improper handling.
Products missing original packaging, accessories, manuals, or labels.
Used or worn fitness and sports equipment beyond normal inspection.
Customized or made-to-order products.
Digital products or downloadable content (if applicable).
Products marked as Non-Returnable or Final Sale.
3. Return Conditions
To qualify for a return:
The product must be unused and in its original condition.
Original packaging must be included.
All manuals, invoices, accessories, and warranty cards (if applicable) must accompany the return.
Product labels, serial numbers, and identification stickers must remain intact.
Products that fail to meet these conditions may not qualify for a refund or replacement.
4. Return Process
To initiate a return, please contact our customer support team.
Email: info@yourdomain.com
Phone: +91 9856895689
Please include:
Order Number
Reason for Return
Photos or Videos (if applicable)
Our team will review your request within 24–48 business hours.
If your request is approved:
We may arrange a pickup where available, or
Request you to ship the product to our designated return address.
After receiving and inspecting the returned product, we will process your refund or replacement.
5. Refund Process
Refunds are issued only after successful inspection of the returned product.
Approved refunds will be credited to the original payment method.
Refunds are generally processed within 3–7 business days, depending on your bank or payment provider.
Shipping charges are refundable only when:
An incorrect product was delivered.
The product arrived damaged due to our error.
6. Replacement Policy
You may request a replacement if:
The product is damaged or defective upon delivery.
The issue is reported within the eligible return period.
The requested product is available in stock.
If a replacement is unavailable, you may choose:
A full refund, or
An alternative product (price difference, if any, will apply).
7. Order Cancellation
Orders may be cancelled only before shipment.
Once an order has been shipped, cancellation is not possible.
Approved cancellations before dispatch will receive a full refund.
8. Warranty
Certain products may be covered under a manufacturer’s warranty.
Warranty claims must be made directly with the respective manufacturer or authorized service center. We will assist by providing invoices or other necessary purchase details.
The warranty does not cover:
Physical damage
Misuse or improper handling
Normal wear and tear
Unauthorized repairs or modifications
9. Exceptions
We reserve the right to reject return or refund requests if:
Return conditions are not satisfied.
The product has been damaged through misuse or negligence.
Fraudulent or suspicious activity is identified.
The returned item is incomplete or unsuitable for resale.
10. Contact Us
If you have any questions regarding this Refund & Returns Policy, please contact us.
RIGHT CLUB 24 PRIVATE LIMITED
Email: info@rightclubsports.com
Phone: +91 8796373380
Address:
9th Floor, Office No. EPO-09-015
Emaar Emerald Plaza, Emaar Emerald Hills,
Sector-65, Bhondsi, Gurugram, Haryana – 122102, India